BOOKING CONDITIONS

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In this space, we provide everything you need to know when booking accommodation at ALOIA NATURE Forest Accommodation (‘ALOIA NATURE’), as well as the guidelines that all our guests must respect so that their stay is fully satisfactory and becomes an experience worth repeating.

In any case, please do not hesitate to contact us through any of the means we make available on this website, whether you want additional information to that provided here, to check availability, help during your booking process, or simply for us to guide you regarding any of our services. We are at your entire disposal.

These are, in particular, the issues you should consider at all times:

A) BEFORE booking

1.- RATES. Seasons and updates. Payment methods

ALOIA NATURE rates vary depending on whether you book our cabins to visit us in ‘high season’ or decide to stay at ALOIA NATURE outside of it. Prices include VAT.

These are the dates on which our prices will be higher, corresponding to high season:

  • From June 20th to September 15th.
  • Easter, public holidays, long weekends, and Christmas.

NOTE: During high season, Aloia Nature reserves the right to require a minimum stay.

Rate updates. Likewise, our prices may be updated over time. Therefore, be sure to check them every time you make a reservation at ALOIA NATURE.

Payment methods. We accept payment for reservations by credit or debit card or by bank transfer, according to your convenience.

In any case, if you pay for your reservation (initial payment, 40% of the price) via transfer, we will require you to provide a debit card number as a guarantee, for the sole purpose that—only in the event you cancel your reservation with less than 7 days’ notice—we can charge the corresponding amount (60%) to said card, as explained in section ‘2’ below (‘Cancellation Policy’).

2.- Booking confirmation. Modifications. Cancellations

When you book a cabin, confirmation requires the payment of 40% of the total amount of the reservation at the time it is made. The remaining 60% will be paid according to the instructions sent via digital media the day before your arrival.

Modifications. Once a reservation is made, in principle, the established conditions do not allow changes. However, whenever it is possible for us to grant your request based on availability at any given time, we will do our best to accommodate it.

If we finally manage to process your request, we will send you a receipt for your (modified) reservation.

Cancellation policy. You may cancel your reservation at any time. Depending on how far in advance you notify us relative to the scheduled arrival date, penalties may apply.

In particular, if you communicate your intention to cancel:

  • With more than 15 days notice: a full refund of the amount paid (40%) at the time of booking will be issued.
  • Between 15 and 7 days notice: you will lose the amount paid at the time of booking (40%).
  • With less than 7 days notice: a charge will be made to the card provided until 100% of the total amount of the reserved accommodation is covered. (Thus, having initially paid 40%, the client will be charged the remaining 60%).

Once the reserved stay has begun, if you leave the accommodation early, you will not be entitled to a refund of the amount paid for your reservation.

3.- DURATION OF STAY: Check-in and check-out times (at the start and end of stay)

So that your cabin can be prepared when we receive you at ALOIA NATURE and for future guests, we establish the following times (*):

  • Check-in (start date of reservation): from 4:00 PM. (*)
  • Check-out (last day of stay): 12:00 PM, maximum. [*]

(*) In any case, if you need to alter the announced times, do not hesitate to consult us before making your reservation in case, exceptionally, we can accommodate them to your needs.

[*] On the day you leave your accommodation (departure), you must leave the cabin in the same conditions in which we made it available to you (perfect condition), except regarding cleaning (linen renewal) and the accommodation’s own conditioning, which will take place as specified in section ‘5.3’ below.

4.- Reception: operation

Since we do not have a face-to-face reception, the day before your arrival, we will contact you to inform you of the online check-in process and provide you with all the necessary information to access your cabin.

For any incident during your stay, do not hesitate to contact us by phone at 612.55.41.09.

5.- OUR CABINS: features and services. Usage restrictions

On the ALOIA NATURE website, you can see what each of the cabins ALOIA NATURE offers is like through photos, as well as through a detailed description regarding the number of places it allows, how it is equipped, and what rates apply (VAT included) depending on the season for which you are interested in booking accommodation.

5.1.- TYPES OF CABINS

At ALOIA NATURE we offer two types of cabins: ‘studio cabins’ and ‘elevated cabins’.

  • ‘Studio Cabins’. We have 3 cabins with different capacities, ideal for families with children.
  • ‘Elevated Suite Cabins’. These are 3 very special cabins suspended in the air, with capacity for 2 adults and one child. They feature an outdoor Jacuzzi and a wood-burning fireplace where you can enjoy a natural fire. The use of any other type of fuel is not permitted. (To use the fireplace, you will have a firewood kit available at an additional cost of €9).

Instructions for using the Jacuzzi and the fireplace will be available in the information dossier you will find in the cabin.

5.2.- COMMON EQUIPMENT

Each ALOIA NATURE cabin is equipped with a kitchen(*) with basic elements (fridge, microwave, coffee maker, glassware, cutlery, dinnerware, a pot, and a small frying pan) and internet access.

(*) In any case, we ask that you do not cook fried foods that release gases and odors to prevent them from becoming impregnated in the wood.

Likewise, all cabins have air conditioning/heating systems whose instructions are included in the information dossier you will find in the cabin.

In the bathroom, you won’t miss anything either. You will have gel, shampoo, bath salts, a hairdryer, toilet paper, and a set of towels.

Baby cot. If you need one, ask us. We provide one free of charge. In any case, please note that we have limited units, subject to availability, which means we cannot guarantee one will be available for you.

5.3.- SERVICES

Cleaning service. Your cabin will be cleaned daily, although the change of bed linen and towels will take place every 3 days.

  • Schedule: from 12:00 PM to 4:00 PM. However, when you do not want them to enter to clean your room, simply hang the sign you will find inside the cabin on the exterior door handle, and no one will disturb you that day.
  • The cleaning service excludes washing kitchen utensils (cutlery, glassware, and dinnerware), which is the responsibility of the guest, who will find detergent and tools for this purpose in the kitchen of each cabin.

Allergen information. According to Regulation No. 1169/2011 on allergen information:
Aloia Nature informs its customers that the breakfasts offered in our establishment may contain: gluten, dairy, egg, and nuts. If you need products free of these allergens, please inform the staff in advance so we can offer you an adapted breakfast.

5.4.- USAGE RESTRICTIONS

For security reasons and to preserve the good condition of the ALOIA NATURE cabins, we contemplate a series of limitations, according to which it is not permitted to:

  • Occupy the cabins with a number of people (adults/children) higher than indicated for each cabin. Should this situation occur, these people must leave the accommodation.
  • Smoke inside the cabins. In case of smoking outside, the guest must ensure that cigarette butts are well extinguished before throwing them in the trash due to fire risk.
  • Light candles, incense, or any other type of flame inside the cabins.

5.5.- PETS

Pets are welcome at Aloia Nature:

  • They must bring their own bed and cannot be left alone in the accommodation.
  • The cost is €9 per pet/night.

6.- RECOMMENDATIONS FOR USE AND RESPONSIBLE CONSUMPTION

Water rationalization. Water resources are increasingly scarce. Please use it responsibly. Use only what you need to enjoy a comfortable stay, but do not waste what you do not need.

Heating. Please do not use the heating with the windows open. Wasting thermal energy is harmful to the environment.

Toilet use. Do not use the toilet as a waste disposal system. Please use the dual flush mechanism of the cistern correctly.

Waste. Please make proper use of the bins in each cabin and the external container.

7.- RULES OF COEXISTENCE

The ALOIA NATURE cabins are located in a quiet and relaxing environment, nestled in the Monte Aloia Natural Park. In this consideration, annoying or noisy activities are not permitted, such as:

  • Music or noise after 12:00 AM, outdoors.
  • Parties, celebrations, etc., unless previously authorized by the accommodation.

8.- Responsibility for damages

Guests are responsible for the cabins and all their contents and for returning them in perfect condition at the end of the stay.

The payment for damages that, due to negligence or misuse, may have been caused, will be the responsibility of the guests, who will have to report them as soon as possible to prevent them from worsening or causing damage to other guests.

B) DURING the booking process

Booking a cabin on the ALOIA NATURE website is very simple, although you can also process your booking request by phone or by writing to reservas@aloianature.es.

In any case, remember that you will be accepting these legal terms as soon as you make your reservation.

Here is how to book your stay:

  • View and compare. Look at the photos of our cabins, get to know them, and choose the one you like best and that fits your preferences, considering its capacity and other features.
  • Choose. Go to the ‘bookings’ section and select the dates for which you are interested in booking your cabin at ALOIA NATURE. In an instant, we will show you the cabins that are available for the days you have indicated. Now is the time to choose the option you want.
  • Book. Once you have selected your cabin by clicking the ‘book’ button, the system will redirect you to a page where you must provide the personal data that will identify you as a guest; it is necessary to provide at least those marked with an asterisk (mandatory). Next, review the ‘data protection’ section and the ‘conditions’ of your reservation; if you agree, accept both sections by checking the corresponding box, and click the ‘book’ button again.
  • Payment and confirmation. Finally, payment for your reservation will be required. Once this is done, we will send you a confirmation email for your records.

C) CUSTOMER SERVICE

If you have any questions about your reservation, need help completing the online booking process, or, as indicated at the beginning of these conditions, desire additional information to that provided here, wish to check availability, or simply want us to guide you regarding any of our services, remember we are at your disposal by phone (612.55.41.09), by email (reservas@aloianature.es), or through the ‘contact’ form we have specifically created to answer your questions at any time.